Shipping & Delivery

Costs & Methods

UNITED STATES

For orders over USD$35:

  • Shipping Method: DHL SmartMail Parcel Expedited
  • Carrier: DHL eCommerce
  • Shipping Fee (USD): Free
  • Estimated Delivery: 2-5 Business Days

For orders USD$34.99 and under:

  • Shipping Method: DHL SmartMail Parcel Expedited
  • Carrier: DHL eCommerce
  • Shipping Fee (USD): $5.99
  • Estimated Delivery: 2-5 Business Days

* If you need your order sooner, we have express shipping options available at check for an additional cost.


INTERNATIONAL

CANADA

For orders over USD$35:

  • Shipping Method: DHL Priority - Prepaid Duties & Taxes
  • Carrier: DHL eCommerce
  • Shipping Fee (USD): Free
  • Estimated Delivery: 3-9 Business Days

For orders USD$34.99 and under:
* Order value not to exceed USD$3000

  • Shipping Method: DHL Priority - Prepaid Duties & Taxes
  • Carrier: DHL eCommerce
  • Shipping Fee (USD): $9.99
  • Estimated Delivery: 3-9 Business Days


UNITED KINGDOM (Including: Isle of Man, Guernsey, & Jersey)
* Order value not to exceed USD$2500

  • Shipping Method: DHL Priority - Prepaid Duties & Taxes
  • Carrier: DHL eCommerce
  • Shipping Fee (USD): $9.99
  • Estimated Delivery: 4-6 Business Days


HONG KONG

* Order value not to exceed USD$2500

  • Shipping Method: DHL Priority - Prepaid Duties & Taxes
  • Carrier: DHL eCommerce
  • Shipping Fee (USD): $9.99
  • Estimated Delivery: 8-10 Business Days


EUROPE

* Order value not to exceed USD$1000

Countries: Czech Republic, Austria, Belgium Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

  • Shipping Method: DHL Priority - Prepaid Duties & Taxes
  • Carrier: DHL eCommerce
  • Shipping Fee (USD): $9.99
  • Estimated Delivery: 5-10 Business Days


AUSTRALIA
* Order value not to exceed USD$600

  • Shipping Method: DHL Priority - Prepaid Duties & Taxes
  • Carrier: DHL eCommerce
  • Shipping Fee (USD): $9.99
  • Estimated Delivery: 8-10 Business Days


ISRAEL

* Order value not to exceed USD$500

  • Shipping Method: DHL Priority - Prepaid Duties & Taxes
  • Carrier: DHL eCommerce
  • Shipping Fee (USD): $9.99
  • Estimated Delivery: 8-10 Business Days


JAPAN

* Order value not to exceed USD$1400

  • Shipping Method: DHL Priority - Prepaid Duties & Taxes
  • Carrier: DHL eCommerce
  • Shipping Fee (USD): $9.99
  • Estimated Delivery: 5-7 Business Days


SOUTH KOREA

* Order value not to exceed USD$2500

  • Shipping Method: DHL Priority - Prepaid Duties & Taxes
  • Carrier: DHL eCommerce
  • Shipping Fee (USD): $9.99
  • Estimated Delivery: 5-7 Business Days


SINGAPORE

* Order value not to exceed USD$400

  • Shipping Method: DHL Priority - Prepaid Duties & Taxes
  • Carrier: DHL eCommerce
  • Shipping Fee (USD): $9.99
  • Estimated Delivery: 7-10 Business Days


REST OF THE WORLD

* Order value not to exceed USD$1000

  • Shipping Method: DHL Standard - Delivered Duties Unpaid (DDU)
  • Carrier: DHL eCommerce
  • Shipping Fee (USD): $14.99
  • Estimated Delivery: 8-14 Business Days

 
Delivered Duties Paid (DDP): Tariffs and duties will be included in the final amount of your order at checkout for international orders. This will provide you with 100% visibility to fully landed costs, faster delivery with no delays and help avoid unanticipated fees at delivery.

Lilly Lashes is not in control of any country specific tariffs or duties imposed on your order by your respective government. If you use a promotional code on your order, you will be charged duties and taxes on the original price of the item(s).

Please note that the time in transit does not include order processing time before shipment or the time that customs takes to release an international order. Once a package has been shipped, all shipping fees are non-refundable.

Processing Time

Please allow 1-3 business days processing time for your order to be shipped. During holidays or promotions like Black Friday or Cyber Monday, orders may need increased processing time due to a higher order volume.

Although rare, we may experience warehouse closures due to severe weather. In this case, there may be a delay in order processing.

Orders are shipped Monday through Friday. For express shipping options, orders placed after 12:30pm CT will ship the following business day.

Our warehouse will be closed on the following days:

  • New Year's Day
  • President's Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Please note, these days are subject to change.